This Credit Guide explains who provides your home lending support through Millie, how they’re licensed, how they’re paid, and what to do if something goes wrong. Please read it before proceeding.
This Credit Guide is provided to you under the National Consumer Credit Protection Act 2009 (NCCP Act). It contains information about the licensee providing you with credit assistance, the services available to you, how those services are paid for, and your rights if you have a complaint.
Home lending support offered through Millie is provided by a licensed third party — Black Mountain Financial — under the pilot arrangement described in section 3. This guide relates to the credit assistance that Black Mountain Financial provides to you.
Your credit assistance is provided by the holder of the Australian Credit Licence below.
Black Mountain Financial accesses lenders through its aggregator, Connective Broker Services Pty Ltd (ABN 77 161 731 111, Australian Credit Licence 389328).
Get Millie home lending is a pilot program offered in partnership with Black Mountain Financial Pty Ltd (ACL 570391).
Millie Finance Pty Ltd (ABN 71 679 493 808) operates the Millie brand and tools and refers you to Black Mountain Financial. Millie does not itself provide credit assistance or arrange your loan. The home lending service is provided by Black Mountain Financial under a separate agreement between you and Black Mountain Financial. Millie may receive a referral commission for connecting you with Black Mountain Financial, and any commissions received are shared under the pilot arrangement.
You are under no obligation to proceed with Black Mountain Financial, and you may seek credit assistance from any provider you choose.
Black Mountain Financial can help you to identify, compare and apply for home loans and related credit products from a panel of lenders. Where we provide credit assistance, we will only recommend a loan that is not unsuitable for you, based on a reasonable assessment of your requirements, objectives and financial situation.
The top 6 lenders Black Mountain Financial did the most business with over the last 12 months (by volume of applications lodged) are:
There are other lenders and lessors on the panel that are not on this list — please speak to your broker to discuss the full range. We do not work with every lender or every product in the market.
When a loan settles, the lender typically pays Black Mountain Financial a commission. You do not usually pay this commission yourself — it is paid by the lender.
The total commission may vary by lender, loan term, features, amount, and your repayments. You can ask us for a reasonable estimate of the commission applicable to a recommended loan before you proceed. Black Mountain Financial does not receive any volume-based benefit for residential home loan products.
Because you came to Black Mountain Financial through the Millie pilot, Millie Finance Pty Ltd may receive a referral fee or a share of the commission described above. This is paid by Black Mountain Financial out of the commission it receives — it is not an additional cost to you. Black Mountain Financial may also pay referral fees to other third parties (such as real estate agents or solicitors) who refer business to it; these are not payable by you.
Generally, no fees or charges are payable by you to Black Mountain Financial for its credit assistance. In some instances, a fee for service may apply — if so, the details will be disclosed to you in writing in a Credit Quote before you become liable to pay it, and you will be asked to agree to it.
Lenders and other parties may charge their own fees (for example application, valuation, or government fees). These are set by the relevant party and will be disclosed to you as part of your loan documentation.
Before we provide credit assistance, we are required to make a Preliminary Assessment of whether a loan is not unsuitable for you. To do this we will ask you about your requirements and objectives, your financial situation, and we will take reasonable steps to verify that information.
You may request a copy of our Preliminary Assessment at any time up to 7 years after we provide you with credit assistance. We will provide it to you free of charge. If you request it before credit assistance is provided, we will give it to you before entering the credit contract.
If you have a concern or complaint, please tell us first — most issues can be resolved quickly.
Contact Black Mountain Financial using the details in section 10. We will acknowledge your complaint and work with you to resolve it.
If we cannot resolve your complaint to your satisfaction, you can refer it to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme of which Black Mountain Financial is a member.
We collect and handle your personal information to provide credit assistance and comply with our legal obligations. Information may be shared with lenders, the aggregator, and other parties involved in your loan. You can read how your information is handled in our Privacy Policy at getmillie.ai/privacy-policy and Black Mountain Financial’s privacy policy, available on request.
Questions about this guide or your home loan? Reach out — we’re happy to help.